Advanced Services

   Most organizations today rely upon IT to enable them to achieve their company vision, business strategy and goals.

   Organizations use IT to:

•  Revolutionize the way they operate, communicate and do business

•  Develop and innovate, gain market advantage and differentiate themselves to their end customers

•  Drive increased productivity and efficiency, improve business processes, make cost savings, and increase sales and growth

•  Communicate with a larger, more global marketplace.

   The quality of an organization’s IT is reflected in its reputation and brand, and has direct impact upon sales and revenue. The cost of IT is never insignificant – it is essential to get good value from IT investments, but often this value is not realized. For an IT investment to provide benefit, the resulting IT service must be well planned, well designed, well managed and well delivered.

   That is what the practice of IT service management is about.