Getting the results you want in your business quickly and cost effectively means thinking differently. Applying conventional ways of doing things will not always serve you well. That's why Prima Net Consult UK's services will blend with your existing and on-premise systems, so you can continue to leverage the benefits of your past investments while preparing for the future.

Service Management

Service Management
  • Client Service Manager or Client Service Desk – your contact for managing your account. They handle billing, order updates, delivery, reports, incident management and escalation

  • Service Reviews and Reporting – quarterly or monthly reviews providing information on things such as incident performance and trend analysis

  • Online Service Management – Prima Net Consult UK’s web portal provides access to our service management system to track incidents and view your control documents

  • Vendor Knowledge Base – software changes, FAQs and vendor information

  • Escalation Management – quickly allocate resources to respond to change

  • Availability Management – use business metrics to evaluate performance